Terms and conditions.

Introduction

These Terms and Conditions govern your use of the Market Hive Media website and the purchase of our digital marketing services. By using this website, submitting an enquiry, creating an account, or purchasing our services, you agree to be bound by these terms. We are owned and operated by TBC with registered address at TBC.
If you do not agree with these Terms and Conditions, please do not use this website or purchase our services.

Use of This Website

This website is provided to allow you to learn about our services, submit enquiries, create an account where applicable, and purchase or engage our services.
You must not use this website:

• For any unlawful or fraudulent purpose.
• In a way that could damage, disable, overburden, or impair the website.
• To attempt to gain unauthorised access to our systems, accounts, or data.
• To interfere with another person's use of the website.
• To upload, transmit, or distribute malicious software or other harmful material.

You must be at least 18 years old to purchase our services unless otherwise permitted by applicable law.
We reserve the right to suspend or restrict access to the website where we reasonably believe these terms have been breached or where necessary to protect the website, our business, or other users.

Our Services

Market Hive Media provides digital marketing services including:

• Search engine optimisation (SEO)
• Pay-per-click advertising (PPC)
• Social media marketing
• Web design and development
• Online reputation management (ORM)
• Email marketing
• Other digital marketing and related services described on our website

Services may be provided on a monthly, ongoing, project-based, or one-off basis, depending on the service or package purchased.
The specific deliverables, scope, timelines, pricing, revision allowances, and other requirements will be set out in the relevant service package, order confirmation, proposal, service agreement, or other written agreement between you and Market Hive Media.
If something is not expressly included in the agreed scope of work, it is not automatically included in the service.

Packages and Scope of Work

Each service package will describe, where applicable, the services and deliverables included, estimated timelines, revision or feedback allowances, and any other relevant limitations.
If you require additional work, deliverables, revisions, or services outside the agreed scope, we may provide a separate quotation and revised timeline before carrying out that work.
If your requirements change after work has started, we will agree any revised scope, additional costs, and changes to the delivery schedule with you before proceeding wherever reasonably possible.

Orders and Contract Formation

To purchase our services, you may be required to select a service or package and complete the relevant online order process.
You are responsible for providing accurate and complete contact, and billing.
After submitting an order, you may receive an automated confirmation. An automated confirmation does not necessarily mean that your order has been accepted.
A binding agreement will be formed when we confirm acceptance of your order in writing or begin providing the relevant services, whichever occurs first.
We reserve the right to decline an order where, for example:

• We are unable to provide the requested service.
• The information provided is incomplete or inaccurate.
• The requested service would require us to breach applicable law or third-party rules.
• There are reasonable concerns regarding fraud, misuse, or payment.

If we decline an order after payment has been taken, we will refund the amount paid for the service that we are unable to provide.

Pricing and Payment

Prices displayed on our website are stated in the currency shown at the time of purchase and may be subject to applicable taxes or VAT where required by law.
Prices may change from time to time. Any price change will not affect an order that has already been confirmed, unless otherwise agreed with you.
Payment is due according to the payment terms shown for the relevant service, package, order confirmation, or agreement.
Unless otherwise agreed in writing, payment must be received before work begins.
Where an instalment or recurring payment arrangement has been agreed, you authorise us to charge the agreed payment method in accordance with those terms.
If a payment fails, is reversed, or becomes overdue, we may suspend work or access to relevant services until the outstanding amount has been received.
If an amount remains unpaid, we may terminate the relevant service or agreement in accordance with these Terms and Conditions.

Delivery and Timelines

We will provide services according to the estimated timeline communicated for the relevant package or project.
Where a project requires information, content, account access, approvals, feedback, or other materials from you, delivery times are dependent on receiving those items within the required timeframe.
If you delay providing required information, access, feedback, approvals, or materials, the delivery date may be adjusted accordingly.
We will make reasonable efforts to meet agreed or estimated deadlines. However, we are not responsible for delays caused by circumstances outside our reasonable control, including third-party platform outages, changes to third-party services, technical failures, client delays, changes in scope, or circumstances beyond our control.
If we become aware of a significant delay caused by circumstances within our control, we will make reasonable efforts to inform you and provide an updated estimated timeline.

Revisions and Feedback

Where revisions are included within a package, the number of revision rounds will be stated in the relevant service description, proposal, or agreement.
A revision round generally means that you provide consolidated feedback and we make the agreed changes in one stage.
Revision requests should relate to the original agreed scope.
Requests for completely new concepts, additional deliverables, significant changes in direction, or work outside the agreed scope may be treated as additional work and may incur additional charges.
Where reasonably possible, we will notify you of any additional charges before carrying out the additional work.

Approval and Sign-Off

Once you approve a deliverable, design, campaign, website element, or other stage of the work, that stage will generally be considered complete.
Any subsequent changes to approved work may be treated as a new request and may be subject to additional charges.

Digital Marketing Results

We will provide the services described in the agreed package or service agreement to a professional standard.
However, digital marketing results depend on numerous factors outside our control.
We do not guarantee specific:

• Search engine rankings
• Website traffic levels
• Number of leads
• Sales
• Conversion rates
• Advertising performance
• Return on investment
• Revenue
• Social media engagement or follower growth

Factors that may affect results include market conditions, competition, advertising budgets, search engine algorithm changes, platform policies, customer behaviour, website performance, pricing, product or service quality, and other factors outside our reasonable control.ts depend on numerous factors outside our control.
Any examples, case studies, testimonials, statistics, or previous results displayed on our website are provided for illustrative purposes and do not guarantee that you will achieve the same or similar results.

Third-Party Platforms and Services

Some services may depend on third-party platforms, software, advertising networks, search engines, social media platforms, hosting providers, email providers, payment processors, or other external services.ts depend on numerous factors outside our control.
We do not control these third parties and cannot guarantee their availability, functionality, policies, algorithms, pricing, or continued operation.ts depend on numerous factors outside our control.
Changes, restrictions, suspensions, outages, or policy updates by third-party providers may affect the services we provide.
We are not responsible for losses or delays caused by third-party services or circumstances outside our reasonable control.

Client Responsibilities

To allow us to provide the services effectively, you agree to provide accurate information and any materials, access credentials, approvals, content, branding assets, or other information reasonably required for the work.
You are responsible for ensuring that any information or materials you provide to us are accurate and that you have the necessary rights and permissions to use them.
You must not knowingly provide materials that:

• Infringe another person's intellectual property rights.
• Break applicable laws or regulations.
• Contain malicious software.
• Are fraudulent or misleading.
• Require us to carry out unlawful activity.

Where delays or additional work are caused by inaccurate, incomplete, or late information provided by you, the agreed timeline or cost may be adjusted accordingly.

Intellectual Property

Our Website and Materials

Unless otherwise stated, the Market Hive Media website and its content, including text, graphics, branding, logos, images, designs, software, and other materials, are owned by Market Hive Media or its licensors and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.

Client Materials

Any materials you provide to us, including logos, images, written content, branding, documents, or other assets, remain your property or the property of the relevant rights holder.
By providing these materials, you grant us permission to use them as reasonably necessary to provide the agreed services.
You are responsible for ensuring that you have the appropriate rights, licences, and permissions for materials you provide to us.

Final Deliverables

Subject to full payment of all amounts due, ownership of the final deliverables created specifically for you will transfer to you where the relevant service or agreement provides for ownership to transfer.
We retain ownership of our pre-existing materials, templates, systems, processes, methodologies, software, tools, frameworks, know-how, and other intellectual property used in creating or delivering the work.
Where third-party materials, software, fonts, stock images, plugins, platforms, or other licensed assets are used, ownership remains with the relevant third party and is subject to their applicable licence terms.
For ongoing marketing services, ownership of campaign materials and other assets will be determined by the applicable service agreement or package.

Confidentiality

We will take reasonable steps to keep confidential business information, strategy documents, credentials, and project information you provide to us confidential.
We may disclose information where necessary to:

• Provide the agreed services.
• Our employees, contractors, or service providers who need the information to perform the services.
• Comply with legal or regulatory requirements.
• Protect our legal rights or interests.

You should not provide information to us where you are legally prohibited from doing so.
Where a project requires additional confidentiality protections, the parties may agree to a separate confidentiality or non-disclosure agreement.

Account Security

If you create an account to access services, dashboards, reports, or other client tools, you are responsible for keeping your login credentials confidential.
You must not knowingly share your password or account credentials with unauthorised persons.
You are responsible for activity carried out through your account unless you have notified us that the account has been compromised.
If you believe your account has been accessed without authorisation, you should notify us as soon as possible.
We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, abusively, unlawfully, or in breach of these Terms and Conditions.

Refunds and Cancellations

Monthly Services

Where you purchase an ongoing monthly service, you may cancel by providing written notice in accordance with the cancellation terms applicable to your service.
Unless otherwise agreed, cancellation will take effect at the end of the applicable billing period.
Payments relating to a current billing period will generally not be refundable once work for that period has commenced, except where you have a legal right to a refund or where we agree otherwise.

One-Off Projects

For one-off projects, cancellation and refund requests will be considered based on the stage of the project and the amount of work already completed.
If work has commenced, we may deduct the reasonable value of work completed and any non-refundable costs already incurred before issuing any applicable refund.

Before Work Begins

Where a cancellation is accepted before work begins, we may provide a refund of amounts paid, subject to any applicable payment processing fees or legal requirements.

Non-Performance

If you believe that we have failed to provide a service substantially in accordance with the agreed scope, please contact us in writing as soon as reasonably possible.
We will review the matter and, where appropriate, seek to correct the issue before considering any applicable refund.
Nothing in these Terms and Conditions affects any statutory rights you may have under applicable law.

Cancellation and Termination by Us

We may suspend or terminate a service or agreement where:

• You fail to make payments when due.
• You materially breach these Terms and Conditions.
• You provide fraudulent or materially inaccurate information.
• You engage in abusive, threatening, or inappropriate behaviour towards our employees, contractors, or representatives.
• Continuing to provide the service would require us to breach applicable law or third-party requirements.
• Continuing the service becomes commercially or technically impractical due to circumstances outside our reasonable control.

Where we terminate a service, we will generally provide any completed work that you have paid for, subject to any applicable intellectual property or licensing restrictions.
Where appropriate, we may provide a refund for services paid for but not delivered, less any amounts properly due for work already completed.

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited.
Subject to the above, to the fullest extent permitted by law, our total liability arising from or relating to a service will not exceed the amount you paid to us for the relevant service during the 12 months preceding the event giving rise to the claim.
We will not be liable for indirect, incidental, special, or consequential losses, including loss of profits, revenue, business opportunities, anticipated savings, goodwill, or data, to the extent permitted by law.
We are not responsible for losses caused by circumstances outside our reasonable control, including third-party platform failures, search engine changes, advertising platform restrictions, client delays, or changes in market conditions.
Nothing in these Terms and Conditions limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded.

Indemnity

To the extent permitted by law, you agree to indemnify Market Hive Media against reasonable losses, claims, liabilities, costs, and expenses arising from:

• Your breach of these Terms and Conditions.
• Materials or information you provide that infringe third-party intellectual property rights.
• Your unlawful use of our services or website.
• Your breach of applicable laws or regulations.
• Fraudulent or materially misleading information provided by you.

We will not seek indemnification for losses caused by our own negligence, fraud, or other circumstances where such exclusion would not be permitted by law.

Complaints and Dispute Resolution

If you have a complaint or believe there is a problem with our services, please contact us in writing using the contact details provided below. We encourage you to contact us first so that we have a reasonable opportunity to understand and resolve the issue. We will review complaints fairly and respond within a reasonable timeframe. If a dispute cannot be resolved informally, the dispute will be dealt with in accordance with the governing law and jurisdiction set out below.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws TBC. Subject to any mandatory rights you may have under applicable law, the courts of TBC will have jurisdiction over disputes arising from or relating to these Terms and Conditions or the services provided by Market Hive Media.

Changes to These Terms

We may update these Terms and Conditions from time to time. When we make changes, we will update the "Last Updated" date shown at the top of this page. Where appropriate, we may also notify customers of significant changes by email or through a notice on our website. Changes will apply from the date they are published unless otherwise stated. Your continued use of the website after updated terms come into effect constitutes acceptance of the revised terms, where permitted by law. Changes to the terms of an existing service or contract will not retrospectively alter rights or obligations that have already arisen unless otherwise agreed or required by law.

General

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.
Our failure to enforce any provision of these Terms and Conditions does not constitute a waiver of our right to enforce that provision in the future.
These Terms and Conditions, together with any applicable service agreement, order confirmation, package description, and policies referred to within them, form the agreement between you and Market Hive Media in relation to the relevant services.
Where there is a conflict between these Terms and Conditions and a specific written service agreement, the specific service agreement will take precedence for the relevant service to the extent of the conflict.

Contact

If you have any questions about these Terms and Conditions, or if you need to contact us regarding an order, service, cancellation, refund, or complaint, please contact us at [email protected].